# Action reference Every Amazon Connect action type the flow-as-code tooling models, as the `flowascode_contact_flow` resource writes it. An action is ```hcl action { id = "" next = "" # omitted on terminal actions { = } condition { # where the type takes conditions operator = "Equals" operands = ["True"] next = "" } error { # one per branch type = "" next = "" } } ``` Values: a reference key is `":"` (`"queue:support"`), bound once in the resource's `refs` map; never an ARN. A "number" is an HCL number even where Connect's JSON holds a string. An object is written `attr = { ... }` with the nested attributes listed under it; a map is `attr = { key = "value" }`. "Required" error branches are the ones lint reports missing and the service refuses a flow without; they were checked against the service on 2026-09-29. Where a branch depends on a parameter, the shape says so. 54 modeled types follow. Any other type (7: `CheckVoiceId`, `StartVoiceIdStream`, `RouteContactToAgent`, `LoadContactContent`, `AuthenticateParticipant`, `CheckSegmentMembership`, `TransferParticipantToThirdParty`) is written as a `generic` block: ```hcl generic { type = "" parameters = jsonencode({ ... }) } ``` ## CompleteOutboundCall Block `complete_outbound_call`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-completeoutboundcall.html). - Legal in: OUTBOUND_WHISPER, MODULE. - Channels: VOICE only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: none; the service refuses any. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ------------------ | -------- | | `caller_id` | `CallerId` | object | no | | .`number` | `Number` | string or JSONPath | yes | | `connection_time_limit_seconds` | `ConnectionTimeLimitSeconds` | number | no | ## CreateCase Block `create_case`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/createcase.html). - Legal in: every flow type. - `next`: required. - Error branches: `ContactNotLinked` (required when `link_contact_to_case` is `"true"`); `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------------- | ------------------- | ------------------------------------- | -------- | | `link_contact_to_case` | `LinkContactToCase` | `"true"`, `"false"` | yes | | `contact_to_link` | `ContactToLink` | `"Current"`, `"Related"` | no | | `case_template_id` | `CaseTemplateId` | reference key (`casetemplate:`) | yes | | `case_request_fields` | `CaseRequestFields` | map of strings | no | - `case_request_fields` keys: `assigned_queue`, `assigned_user`, `case_id`, `case_reason`, `created_by`, `customer_id`, `last_closed_datetime`, `created_datetime`, `last_updated_datetime`, `last_updated_user`, `reference_number`, `reference_id`, `status`, `summary`, `title`, or a reference key (`casefield:`). ## CreateTask Block `create_task`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/createtask.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. - Parameters: at most one of `DelaySeconds`, `ScheduledTime`. | HCL attribute | Flow language key | Value | Required | | ------------------ | ----------------- | ------------------------------------- | -------- | | `contact_flow_id` | `ContactFlowId` | reference key (`flow:`) | no | | `attributes` | `Attributes` | map of strings | no | | `name` | `Name` | string | yes | | `description` | `Description` | string | no | | `references` | `References` | jsonencode(...) | no | | `delay_seconds` | `DelaySeconds` | number | no | | `scheduled_time` | `ScheduledTime` | string or JSONPath | no | | `task_template_id` | `TaskTemplateId` | reference key (`tasktemplate:`) | no | ## CreateWisdomSession Block `create_wisdom_session`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/createwisdomsession.html). - Legal in: every flow type. - Channels: VOICE only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------------- | -------------------- | ---------------------------------- | -------- | | `wisdom_assistant_arn` | `WisdomAssistantArn` | reference key (`assistant:`) | yes | ## DequeueContactAndTransferToQueue Block `dequeue_contact_and_transfer_to_queue`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-dequeuecontactandtransfertoqueue.html). - Legal in: CUSTOMER_QUEUE, MODULE. - `next`: required. - Error branches: `QueueAtCapacity` (required); `NoMatchingError` (required). - Conditions: none. - Parameters: at most one of `QueueId`, `AgentId`. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | ------------------------------ | -------- | | `queue_id` | `QueueId` | reference key (`queue:`) | no | | `agent_id` | `AgentId` | reference key (`queue:`) | no | ## EndFlowModuleExecution Block `end_flow_module_execution`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/endflowmoduleexecution.html). - Legal in: MODULE. - Terminal: no `next`, no branches. No parameters: `end_flow_module_execution {}`. ## GetCase Block `get_case`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/getcase.html). - Legal in: every flow type. - `next`: required. - Error branches: `ContactNotLinked` (required when `link_contact_to_case` is `"true"`); `MultipleFound`; `NoneFound`; `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | -------------------- | ------------------------ | -------- | | `link_contact_to_case` | `LinkContactToCase` | `"true"`, `"false"` | yes | | `contact_to_link` | `ContactToLink` | `"Current"`, `"Related"` | no | | `get_last_updated_case` | `GetLastUpdatedCase` | `"true"`, `"false"` | yes | | `customer_id` | `CustomerId` | string or JSONPath | no | | `case_request_fields` | `CaseRequestFields` | map of strings | no | | `case_response_fields` | `CaseResponseFields` | list | no | - `case_request_fields` keys: `assigned_queue`, `assigned_user`, `case_id`, `case_reason`, `created_by`, `customer_id`, `last_closed_datetime`, `created_datetime`, `last_updated_datetime`, `last_updated_user`, `reference_number`, `reference_id`, `status`, `summary`, `title`, or a reference key (`casefield:`). - `case_response_fields` values: `assigned_queue`, `assigned_user`, `case_id`, `case_reason`, `created_by`, `customer_id`, `last_closed_datetime`, `created_datetime`, `last_updated_datetime`, `last_updated_user`, `reference_number`, `reference_id`, `status`, `summary`, `title`, or a reference key (`casefield:`). ## InvokeFlowModule Block `invoke_flow_module`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-language-actions-invoke-flow-module.html). - Legal in: CONTACT_FLOW, MODULE. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------- | ----------------- | ------------------------------- | -------- | | `flow_module_id` | `FlowModuleId` | reference key (`module:`) | yes | ## StartOutboundChatContact Block `start_outbound_chat_contact`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-startoutboundchatcontact.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------ | ---------------------- | ------------------------------------ | -------- | | `source_endpoint` | `SourceEndpoint` | object | yes | | .`address` | `Address` | reference key (`phonenumber:`) | yes | | .`type` | `Type` | `"CONNECT_PHONENUMBER_ARN"` | yes | | `destination_endpoint` | `DestinationEndpoint` | object | yes | | .`address` | `Address` | string or JSONPath | yes | | .`type` | `Type` | `"TELEPHONE_NUMBER"` | yes | | `contact_flow_arn` | `ContactFlowArn` | reference key (`flow:`) | yes | | `contact_subtype` | `ContactSubtype` | `"connect:SMS"` | yes | | `initial_system_message` | `InitialSystemMessage` | object | no | | .`content` | `Content` | string or JSONPath | yes | | `related_contact` | `RelatedContact` | `"CURRENT"` | no | ## TagContact Block `tag_contact`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-tagcontact.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | -------------- | -------- | | `tags` | `Tags` | map of strings | yes | ## TransferContactToAgent Block `transfer_contact_to_agent`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-transfercontacttoagent.html). - Legal in: AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - Terminal: no `next`, no branches. No parameters: `transfer_contact_to_agent {}`. ## TransferContactToQueue Block `transfer_contact_to_queue`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-transfercontacttoqueue.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - `next`: required. - Error branches: `QueueAtCapacity` (required); `NoMatchingError` (required). - Conditions: none. No parameters: `transfer_contact_to_queue {}`. ## UntagContact Block `untag_contact`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-untagcontact.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | ----- | -------- | | `tag_keys` | `TagKeys` | list | yes | ## UpdateCase Block `update_case`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/updatecase.html). - Legal in: every flow type. - `next`: required. - Error branches: `ContactNotLinked` (required when `link_contact_to_case` is `"true"`); `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------------- | ------------------- | ------------------------ | -------- | | `link_contact_to_case` | `LinkContactToCase` | `"true"`, `"false"` | yes | | `contact_to_link` | `ContactToLink` | `"Current"`, `"Related"` | no | | `case_id` | `CaseId` | string or JSONPath | yes | | `case_request_fields` | `CaseRequestFields` | map of strings | no | - `case_request_fields` keys: `assigned_queue`, `assigned_user`, `case_id`, `case_reason`, `created_by`, `customer_id`, `last_closed_datetime`, `created_datetime`, `last_updated_datetime`, `last_updated_user`, `reference_number`, `reference_id`, `status`, `summary`, `title`, or a reference key (`casefield:`). ## UpdateContactAttributes Block `update_contact_attributes`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactattributes.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------- | ----------------- | ------------------------ | -------- | | `attributes` | `Attributes` | map of strings | yes | | `target_contact` | `TargetContact` | `"Current"`, `"Related"` | yes | ## UpdateContactCallbackNumber Block `update_contact_callback_number`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactcallbacknumber.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required. - Error branches: `InvalidCallbackNumber` (required); `CallbackNumberNotDialable` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------- | ----------------- | ---------------- | -------- | | `callback_number` | `CallbackNumber` | JSONPath ("$.…") | yes | ## UpdateContactData Block `update_contact_data`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactdata.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------------ | --------------------------------- | ------------------------ | -------- | | `name` | `Name` | string or JSONPath | no | | `description` | `Description` | string | no | | `language_code` | `LanguageCode` | string | no | | `customer_id` | `CustomerId` | string | no | | `references` | `References` | map of strings | no | | `is_voice_id_streaming_enabled` | `IsVoiceIdStreamingEnabled` | `"TRUE"`, `"FALSE"` | no | | `is_voice_authentication_enabled` | `IsVoiceAuthenticationEnabled` | `"TRUE"`, `"FALSE"` | no | | `is_fraud_detection_enabled` | `IsFraudDetectionEnabled` | `"TRUE"`, `"FALSE"` | no | | `voice_authentication_threshold` | `VoiceAuthenticationThreshold` | number | no | | `voice_authentication_response_time` | `VoiceAuthenticationResponseTime` | number | no | | `fraud_detection_threshold` | `FraudDetectionThreshold` | number | no | | `watchlist_id` | `WatchlistId` | string | no | | `wisdom_session_arn` | `WisdomSessionArn` | string | no | | `target_contact` | `TargetContact` | `"Current"`, `"Related"` | no | ## UpdateContactEventHooks Block `update_contact_event_hooks`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontacteventhooks.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | -------------- | -------- | | `event_hooks` | `EventHooks` | map of strings | yes | - `event_hooks` keys: `AgentHold`, `AgentWhisper`, `CustomerHold`, `CustomerQueue`, `CustomerRemaining`, `CustomerWhisper`, `DefaultAgentUI`, `DisconnectAgentUI`, `PauseContact`, `ResumeContact`. ## UpdateContactMediaProcessing Block `update_contact_media_processing`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactmediaprocessing.html). - Legal in: every flow type. - Channels: CHAT only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: `NoMatchingError` (required); `ChannelMismatch`: the contact's channel is not chat; the page does not say it must be defined, and rule 41's probe decides whether the service requires it. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ------------------------------- | -------- | | `chat_processor` | `ChatProcessor` | object | yes | | .`processing_enabled` | `ProcessingEnabled` | `"True"`, `"False"` | yes | | .`lambda_processor_arn` | `LambdaProcessorARN` | reference key (`lambda:`) | no | | .`chat_processor_settings` | `ChatProcessorSettings` | object | no | | .`deliver_unprocessed_messages` | `DeliverUnprocessedMessages` | `"True"`, `"False"` | yes | ## UpdateContactMediaStreamingBehavior Block `update_contact_media_streaming_behavior`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactmediastreamingbehavior.html). - Legal in: CONTACT_FLOW, CUSTOMER_QUEUE, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_WHISPER, AGENT_WHISPER, OUTBOUND_WHISPER, MODULE. - Channels: VOICE only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------------- | -------- | | `media_streaming_state` | `MediaStreamingState` | `"Enabled"`, `"Disabled"` | yes | | `participants` | `Participants` | list | yes | | .`participant_type` | `ParticipantType` | `"Customer"` | yes | | .`media_directions` | `MediaDirections` | list | yes | | `media_stream_type` | `MediaStreamType` | `"Audio"` | yes | ## UpdateContactRecordingAndAnalyticsBehavior Block `update_contact_recording_and_analytics_behavior`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactrecordingandanalyticsbehavior.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required); `ChannelMismatch` (required); `InFlightRedactionConfigurationFailed`: ChatBehavior is defined (the service refuses the chat form without it); the builder does not write that form. - Conditions: none. - Parameters: exactly one of `ChatBehavior`, `VoiceBehavior`, `ScreenRecordingBehavior`. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ------------------------- | -------- | | `voice_behavior` | `VoiceBehavior` | object | no | | .`voice_recording_behavior` | `VoiceRecordingBehavior` | object | yes | | .`recorded_participants` | `RecordedParticipants` | list | yes | | .`ivr_recording_behavior` | `IVRRecordingBehavior` | `"Enabled"`, `"Disabled"` | no | | .`voice_analytics_behavior` | `VoiceAnalyticsBehavior` | jsonencode(...) | no | | `chat_behavior` | `ChatBehavior` | jsonencode(...) | no | | `screen_recording_behavior` | `ScreenRecordingBehavior` | object | no | | .`screen_recorded_participants` | `ScreenRecordedParticipants` | list | yes | ## UpdateContactRecordingBehavior Block `update_contact_recording_behavior`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactrecordingbehavior.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, OUTBOUND_WHISPER, CUSTOMER_QUEUE, MODULE. - `next`: required. - Error branches: none; the service refuses any. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ------------------------- | -------- | | `recording_behavior` | `RecordingBehavior` | object | yes | | .`recorded_participants` | `RecordedParticipants` | list | yes | | .`screen_recorded_participants` | `ScreenRecordedParticipants` | list | no | | .`ivr_recording_behavior` | `IVRRecordingBehavior` | `"Enabled"`, `"Disabled"` | no | | `analytics_behavior` | `AnalyticsBehavior` | jsonencode(...) | no | ## ResumeContact Block `resume_contact`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactresumecontact.html). - Legal in: every flow type. - Channels: TASK only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. No parameters: `resume_contact {}`. ## UpdateContactRoutingBehavior Block `update_contact_routing_behavior`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontactroutingbehavior.html). - Legal in: CONTACT_FLOW, MODULE. - `next`: required. - Error branches: none; the service refuses any. - Conditions: none. - Parameters: never both of `QueuePriority`, `QueueTimeAdjustmentSeconds`. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ------ | -------- | | `queue_priority` | `QueuePriority` | number | no | | `queue_time_adjustment_seconds` | `QueueTimeAdjustmentSeconds` | number | no | ## UpdateContactTargetQueue Block `update_contact_target_queue`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontacttargetqueue.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. - Parameters: at most one of `QueueId`, `AgentId`. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | ------------------------------ | -------- | | `queue_id` | `QueueId` | reference key (`queue:`) | no | | `agent_id` | `AgentId` | reference key (`queue:`) | no | ## UpdateContactTextToSpeechVoice Block `update_contact_text_to_speech_voice`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatecontacttexttospeechvoice.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError`. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | -------------------- | -------------------------------------------- | -------- | | `text_to_speech_voice` | `TextToSpeechVoice` | string or JSONPath | yes | | `text_to_speech_engine` | `TextToSpeechEngine` | `"Standard"`, `"Neural"`, `"Generative"` | no | | `text_to_speech_style` | `TextToSpeechStyle` | `"None"`, `"Conversational"`, `"Newscaster"` | no | ## UpdatePreviousContactParticipantState Block `update_previous_contact_participant_state`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/contact-actions-updatepreviouscontactparticipantstate.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - Channels: VOICE only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------------ | --------------------------------- | ------------------------------------------------ | -------- | | `previous_contact_participant_state` | `PreviousContactParticipantState` | `"AgentOnHold"`, `"CustomerOnHold"`, `"OffHold"` | yes | ## ConnectParticipantWithLexBot Block `connect_participant_with_lex_bot`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-connectparticipantwithlexbot.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required; write the `NoMatchingCondition` branch's target, as the console does. - Error branches: `InputTimeLimitExceeded`; `NoMatchingError` (required); `NoMatchingCondition`. - Conditions: Equals on values the action defines. - Parameters: at most one of `PromptId`, `Text`, `SSML`. - Parameters: exactly one of `LexBot`, `LexV2Bot`. | HCL attribute | Flow language key | Value | Required | | ------------------------- | ----------------------- | ------------------------------- | -------- | | `prompt_id` | `PromptId` | reference key (`prompt:`) | no | | `text` | `Text` | string | no | | `ssml` | `SSML` | string | no | | `media` | `Media` | object | no | | .`uri` | `Uri` | string | yes | | .`source_type` | `SourceType` | `"S3"` | yes | | .`media_type` | `MediaType` | `"Audio"` | yes | | `lex_v2_bot` | `LexV2Bot` | object | no | | .`alias_arn` | `AliasArn` | reference key (`lex:`) | yes | | `lex_bot` | `LexBot` | object | no | | .`name` | `Name` | string | yes | | .`region` | `Region` | string | yes | | .`alias` | `Alias` | string | yes | | `lex_session_attributes` | `LexSessionAttributes` | map of strings | no | | `lex_initialization_data` | `LexInitializationData` | object | no | | .`initial_message` | `InitialMessage` | string | yes | | `lex_timeout_seconds` | `LexTimeoutSeconds` | object | no | | .`text` | `Text` | number | yes | ## DisconnectParticipant Block `disconnect_participant`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-disconnectparticipant.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - Terminal: no `next`, no branches. No parameters: `disconnect_participant {}`. ## GetParticipantInput Block `get_participant_input`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-getparticipantinput.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required; write the `NoMatchingCondition` branch's target, as the console does; with `StoreInput` "True", which has no `NoMatchingCondition` branch, name the action that should follow. - Error branches: `InputTimeLimitExceeded`: StoreInput is "False" or absent, where the service refuses the action without it; with StoreInput "True" it refuses the branch (sandbox, 2026-09-29; the page does not say); `NoMatchingCondition`: StoreInput is "False": the service refused the action without it on 2026-09-29 (sandbox, us-west-2), with or without conditions, which the page does not say; with StoreInput "True" the page forbids it; `InvalidPhoneNumber`: StoreInput is "True" and PhoneNumberValidation is specified; `NoMatchingError` (required). - Conditions: Equals on one key each (0 to 9, * or #). - Parameters: at most one of `PromptId`, `Text`, `SSML`. - Fields of `input_validation`: exactly one of `PhoneNumberValidation`, `CustomValidation`. - Shape with `StoreInput` "True": needs `InputValidation`; must not wire `NoMatchingCondition`, `InputTimeLimitExceeded`; takes no conditions. - Shape with `StoreInput` not "True": needs `StoreInput`; needs branches `InputTimeLimitExceeded`, `NoMatchingCondition`; must not carry `InputValidation`; must not wire `InvalidPhoneNumber`. | HCL attribute | Flow language key | Value | Required | | -------------------------------- | ---------------------------- | ------------------------------- | -------- | | `prompt_id` | `PromptId` | reference key (`prompt:`) | no | | `text` | `Text` | string | no | | `ssml` | `SSML` | string | no | | `media` | `Media` | object | no | | .`uri` | `Uri` | string | yes | | .`source_type` | `SourceType` | `"S3"` | yes | | .`media_type` | `MediaType` | `"Audio"` | yes | | `input_time_limit_seconds` | `InputTimeLimitSeconds` | number | yes | | `store_input` | `StoreInput` | `"True"`, `"False"` | yes | | `input_validation` | `InputValidation` | object | no | | .`phone_number_validation` | `PhoneNumberValidation` | object | no | | .`number_format` | `NumberFormat` | `"Local"`, `"E164"` | yes | | .`country_code` | `CountryCode` | string | no | | .`custom_validation` | `CustomValidation` | object | no | | .`maximum_length` | `MaximumLength` | number | yes | | `input_encryption` | `InputEncryption` | object | no | | .`encryption_key_id` | `EncryptionKeyId` | string | yes | | .`key` | `Key` | string | yes | | `dtmf_configuration` | `DTMFConfiguration` | object | no | | .`input_termination_sequence` | `InputTerminationSequence` | string | no | | .`disable_cancel_key` | `DisableCancelKey` | `"True"`, `"False"` | no | | .`interdigit_time_limit_seconds` | `InterdigitTimeLimitSeconds` | number | no | ## MessageParticipant Block `message_participant`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-messageparticipant.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_WHISPER, AGENT_WHISPER, OUTBOUND_WHISPER, CUSTOMER_QUEUE, MODULE. - `next`: required. - Error branches: `NoMatchingError`. - Conditions: none. - Parameters: exactly one of `PromptId`, `Text`, `SSML`. | HCL attribute | Flow language key | Value | Required | | -------------- | ----------------- | ------------------------------- | -------- | | `prompt_id` | `PromptId` | reference key (`prompt:`) | no | | `text` | `Text` | string | no | | `ssml` | `SSML` | string | no | | `media` | `Media` | object | no | | .`uri` | `Uri` | string | yes | | .`source_type` | `SourceType` | `"S3"` | yes | | .`media_type` | `MediaType` | `"Audio"` | yes | ## MessageParticipantIteratively Block `message_participant_iteratively`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-messageparticipantiteratively.html). - Legal in: CUSTOMER_QUEUE, CUSTOMER_HOLD, AGENT_HOLD, MODULE. - `next`: optional; the console leaves it out. - Error branches: `NoMatchingError`. - Conditions: Equals on values the action defines. | HCL attribute | Flow language key | Value | Required | | ----------------------------- | --------------------------- | ------------------------------- | -------- | | `messages` | `Messages` | list | yes | | .`text` | `Text` | string | no | | .`prompt_id` | `PromptId` | reference key (`prompt:`) | no | | .`ssml` | `SSML` | string | no | | .`media` | `Media` | object | no | | .`uri` | `Uri` | string | yes | | .`source_type` | `SourceType` | `"S3"` | yes | | .`media_type` | `MediaType` | `"Audio"` | yes | | `interrupt_frequency_seconds` | `InterruptFrequencySeconds` | number | no | ## ShowView Block `show_view`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/participant-actions-showview.html). - Legal in: CONTACT_FLOW, CUSTOMER_QUEUE, MODULE. - Channels: CHAT only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required; write the `NoMatchingError` branch's target, as the console does. - Error branches: `NoMatchingCondition` (required); `NoMatchingError` (required); `TimeLimitExceeded` (required). - Conditions: Equals on values the action defines. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | ----------------------------- | -------- | | `view_resource` | `ViewResource` | object | yes | | .`id` | `Id` | reference key (`view:`) | yes | | .`version` | `Version` | string | no | | `invocation_time_limit_seconds` | `InvocationTimeLimitSeconds` | number | yes | | `view_data` | `ViewData` | jsonencode(...) | no | | `sensitive_data_configuration` | `SensitiveDataConfiguration` | object | no | | .`hide_response_on` | `HideResponseOn` | list | yes | ## CheckHoursOfOperation Block `check_hours_of_operation`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-checkhoursofoperation.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required; write the `False` condition's target, as the console does. - Error branches: `NoMatchingError` (required). - Conditions: exactly the Equals conditions listed. | HCL attribute | Flow language key | Value | Required | | ----------------------- | -------------------- | ------------------------------ | -------- | | `hours_of_operation_id` | `HoursOfOperationId` | reference key (`hours:`) | no | ## CheckMetricData Block `check_metric_data`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-checkmetricdata.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required; write the `NoMatchingError` branch's target, as the console does. - Error branches: `NoMatchingError` (required); `NoMatchingCondition` (required). - Conditions: Number* operators on the value the action produces; at least 1. - Parameters: at most one of `QueueId`, `AgentId`. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | -------- | | `metric_type` | `MetricType` | `"NumberOfAgentsAvailable"`, `"NumberOfAgentsStaffed"`, `"NumberOfAgentsOnline"`, `"OldestContactInQueueAgeSeconds"`, `"NumberOfContactsInQueue"` | yes | | `queue_id` | `QueueId` | reference key (`queue:`) | no | | `agent_id` | `AgentId` | reference key (`queue:`) | no | ## CheckOutboundCallStatus Block `check_outbound_call_status`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-checkoutboundcallstatus.html). - Legal in: every flow type. - Channels: VOICE only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required; write the `NoMatchingError` branch's target, as the console does. - Error branches: `NoMatchingError` (required). - Conditions: Equals on values the action defines. No parameters: `check_outbound_call_status {}`. ## Compare Block `compare`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-compare.html). - Legal in: every flow type. - `next`: required; write the `NoMatchingCondition` branch's target, as the console does. - Error branches: `NoMatchingCondition` (required). - Conditions: any operator, any operand. | HCL attribute | Flow language key | Value | Required | | ------------------ | ----------------- | ---------------- | -------- | | `comparison_value` | `ComparisonValue` | JSONPath ("$.…") | yes | ## DistributeByPercentage Block `distribute_by_percentage`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-distributebypercentage.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required; write the `NoMatchingCondition` branch's target, as the console does. - Error branches: `NoMatchingCondition` (required). - Conditions: Number* operators on the value the action produces. No parameters: `distribute_by_percentage {}`. ## EndFlowExecution Block `end_flow_execution`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-endflowexecution.html). - Legal in: CUSTOMER_WHISPER, AGENT_WHISPER, OUTBOUND_WHISPER, CUSTOMER_QUEUE, MODULE. - Terminal: no `next`, no branches. No parameters: `end_flow_execution {}`. ## GetMetricData Block `get_metric_data`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-getmetricdata.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. - Parameters: at most one of `QueueId`, `AgentId`. | HCL attribute | Flow language key | Value | Required | | --------------- | ----------------- | ------------------------------ | -------- | | `queue_id` | `QueueId` | reference key (`queue:`) | no | | `agent_id` | `AgentId` | reference key (`queue:`) | no | | `queue_channel` | `QueueChannel` | `"Voice"`, `"Chat"` | no | ## Loop Block `loop`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-loop.html). - Legal in: every flow type. - `next`: required; write the `DoneLooping` condition's target, as the console does. - Error branches: `NoMatchingError`. - Conditions: exactly the Equals conditions listed. | HCL attribute | Flow language key | Value | Required | | ------------- | ----------------- | ------ | -------- | | `loop_count` | `LoopCount` | number | yes | ## TransferToFlow Block `transfer_to_flow`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-transfertoflow.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------- | ----------------- | ----------------------------- | -------- | | `contact_flow_id` | `ContactFlowId` | reference key (`flow:`) | yes | ## UpdateFlowAttributes Block `update_flow_attributes`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-updateflowattributes.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------- | ----------------- | ------------------ | -------- | | `flow_attributes` | `FlowAttributes` | map of strings | yes | | .`value` | `Value` | string or JSONPath | yes | ## UpdateFlowLoggingBehavior Block `update_flow_logging_behavior`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-updateflowloggingbehavior.html). - Legal in: every flow type. - `next`: required. - Error branches: none; the service refuses any. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------------- | -------- | | `flow_logging_behavior` | `FlowLoggingBehavior` | `"Enabled"`, `"Disabled"` | yes | ## UpdateRoutingCriteria Block `update_routing_criteria`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-updateroutingcriteria.html). - Legal in: CONTACT_FLOW, CUSTOMER_QUEUE, AGENT_TRANSFER, QUEUE_TRANSFER, MODULE. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ---------------------- | ------------------- | --------------- | -------- | | `routing_criteria` | `RoutingCriteria` | object | yes | | .`steps` | `Steps` | list | yes | | .`expression` | `Expression` | jsonencode(...) | yes | | .`expiry` | `Expiry` | object | no | | .`duration_in_seconds` | `DurationInSeconds` | number | yes | ## Wait Block `wait`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/flow-control-actions-wait.html). - Legal in: every flow type. - Channels: CHAT only; lint warns wherever it appears, since a flow's channel is the contact's, not the document's. - `next`: required; write the `NoMatchingError` branch's target, as the console does. - Error branches: `NoMatchingError` (required); `ParticipantNotFound`: Events includes BotParticipantDisconnected. - Conditions: Equals on values the action defines. | HCL attribute | Flow language key | Value | Required | | -------------------- | ------------------ | ------ | -------- | | `time_limit_seconds` | `TimeLimitSeconds` | number | yes | | `events` | `Events` | list | no | ## AssociateContactToCustomerProfile Block `associate_contact_to_customer_profile`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-associatecontacttocustomerprofile.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------ | -------- | | `profile_request_data` | `ProfileRequestData` | object | yes | | .`profile_id` | `ProfileId` | string or JSONPath | yes | | .`contact_id` | `ContactId` | string or JSONPath | yes | | `profile_response_data` | `ProfileResponseData` | list | no | ## CreateCallbackContact Block `create_callback_contact`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-createcallbackcontact.html). - Legal in: CONTACT_FLOW, AGENT_TRANSFER, QUEUE_TRANSFER, CUSTOMER_QUEUE, MODULE. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. - Parameters: at most one of `QueueId`, `AgentId`. | HCL attribute | Flow language key | Value | Required | | ----------------------------- | --------------------------- | ------------------------------ | -------- | | `queue_id` | `QueueId` | reference key (`queue:`) | no | | `agent_id` | `AgentId` | reference key (`queue:`) | no | | `initial_call_delay_seconds` | `InitialCallDelaySeconds` | number | yes | | `maximum_connection_attempts` | `MaximumConnectionAttempts` | number | yes | | `retry_delay_seconds` | `RetryDelaySeconds` | number | yes | | `contact_flow_id` | `ContactFlowId` | reference key (`flow:`) | no | | `caller_id` | `CallerId` | string or JSONPath | no | ## CreateCustomerProfile Block `create_customer_profile`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-createcustomerprofile.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | -------------- | -------- | | `profile_request_data` | `ProfileRequestData` | map of strings | no | | `profile_response_data` | `ProfileResponseData` | list | no | - `profile_request_data` keys: `FirstName`, `MiddleName`, `LastName`, `PhoneNumber`, `EmailAddress`, `AccountNumber`, `AdditionalInformation`, `PartyType`, `BusinessName`, `BirthDate`, `Gender`, `MobilePhoneNumber`, `HomePhoneNumber`, `BusinessPhoneNumber`, `BusinessEmailAddress`, `Address1`, `Address2`, `Address3`, `Address4`, `City`, `County`, `Country`, `PostalCode`, `Province`, `State`, `ShippingAddress1`, `ShippingAddress2`, `ShippingAddress3`, `ShippingAddress4`, `ShippingCity`, `ShippingCounty`, `ShippingCountry`, `ShippingPostalCode`, `ShippingProvince`, `ShippingState`, `MailingAddress1`, `MailingAddress2`, `MailingAddress3`, `MailingAddress4`, `MailingCity`, `MailingCounty`, `MailingCountry`, `MailingPostalCode`, `MailingProvince`, `MailingState`, `BillingAddress1`, `BillingAddress2`, `BillingAddress3`, `BillingAddress4`, `BillingCity`, `BillingCounty`, `BillingCountry`, `BillingPostalCode`, `BillingProvince`, `BillingState`, or a name matching `^Attributes\.[^.]+$`. - `profile_response_data` values: `FirstName`, `MiddleName`, `LastName`, `PhoneNumber`, `EmailAddress`, `AccountNumber`, `AdditionalInformation`, `PartyType`, `BusinessName`, `BirthDate`, `Gender`, `MobilePhoneNumber`, `HomePhoneNumber`, `BusinessPhoneNumber`, `BusinessEmailAddress`, `Address1`, `Address2`, `Address3`, `Address4`, `City`, `County`, `Country`, `PostalCode`, `Province`, `State`, `ShippingAddress1`, `ShippingAddress2`, `ShippingAddress3`, `ShippingAddress4`, `ShippingCity`, `ShippingCounty`, `ShippingCountry`, `ShippingPostalCode`, `ShippingProvince`, `ShippingState`, `MailingAddress1`, `MailingAddress2`, `MailingAddress3`, `MailingAddress4`, `MailingCity`, `MailingCounty`, `MailingCountry`, `MailingPostalCode`, `MailingProvince`, `MailingState`, `BillingAddress1`, `BillingAddress2`, `BillingAddress3`, `BillingAddress4`, `BillingCity`, `BillingCounty`, `BillingCountry`, `BillingPostalCode`, `BillingProvince`, `BillingState`, or a name matching `^Attributes\.[^.]+$`. ## InvokeLambdaFunction Block `invoke_lambda_function`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-invokelambdafunction.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ------------------------------- | ---------------------------- | --------------------------------- | -------- | | `lambda_function_arn` | `LambdaFunctionARN` | reference key (`lambda:`) | yes | | `invocation_time_limit_seconds` | `InvocationTimeLimitSeconds` | number | yes | | `invocation_type` | `InvocationType` | `"SYNCHRONOUS"`, `"ASYNCHRONOUS"` | yes | | `lambda_invocation_attributes` | `LambdaInvocationAttributes` | map of strings | no | | `response_validation` | `ResponseValidation` | object | no | | .`response_type` | `ResponseType` | `"STRING_MAP"`, `"JSON"` | yes | ## GetCustomerProfile Block `get_customer_profile`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-getcustomerprofile.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required); `MultipleFoundError`; `NoneFoundError`. - Conditions: none. - Fields of `profile_request_data`: exactly one of (`IdentifierName` and `IdentifierValue`), (`SearchCriteria` and `LogicalOperator`). | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------ | -------- | | `profile_request_data` | `ProfileRequestData` | object | yes | | .`identifier_name` | `IdentifierName` | string | no | | .`identifier_value` | `IdentifierValue` | string or JSONPath | no | | .`search_criteria` | `SearchCriteria` | list | no | | .`identifier_name` | `IdentifierName` | string | yes | | .`identifier_value` | `IdentifierValue` | string or JSONPath | yes | | .`logical_operator` | `LogicalOperator` | `"AND"`, `"OR"` | no | | `profile_response_data` | `ProfileResponseData` | list | no | - `profile_response_data` values: `FirstName`, `MiddleName`, `LastName`, `PhoneNumber`, `EmailAddress`, `AccountNumber`, `AdditionalInformation`, `PartyType`, `BusinessName`, `BirthDate`, `Gender`, `MobilePhoneNumber`, `HomePhoneNumber`, `BusinessPhoneNumber`, `BusinessEmailAddress`, `Address1`, `Address2`, `Address3`, `Address4`, `City`, `County`, `Country`, `PostalCode`, `Province`, `State`, `ShippingAddress1`, `ShippingAddress2`, `ShippingAddress3`, `ShippingAddress4`, `ShippingCity`, `ShippingCounty`, `ShippingCountry`, `ShippingPostalCode`, `ShippingProvince`, `ShippingState`, `MailingAddress1`, `MailingAddress2`, `MailingAddress3`, `MailingAddress4`, `MailingCity`, `MailingCounty`, `MailingCountry`, `MailingPostalCode`, `MailingProvince`, `MailingState`, `BillingAddress1`, `BillingAddress2`, `BillingAddress3`, `BillingAddress4`, `BillingCity`, `BillingCounty`, `BillingCountry`, `BillingPostalCode`, `BillingProvince`, `BillingState`, or a name matching `^Attributes\.[^.]+$`. ## GetCustomerProfileObject Block `get_customer_profile_object`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-getcustomerprofileobject.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required); `NoneFoundError`. - Conditions: none. - Fields of `profile_request_data`: exactly one of `UseLatest`, (`IdentifierName` and `IdentifierValue`). | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------- | -------- | | `profile_request_data` | `ProfileRequestData` | object | yes | | .`profile_id` | `ProfileId` | string or JSONPath | yes | | .`object_type` | `ObjectType` | string | yes | | .`identifier_name` | `IdentifierName` | string | no | | .`identifier_value` | `IdentifierValue` | string or JSONPath | no | | .`use_latest` | `UseLatest` | `"true"`, `"false"` | no | | `profile_response_data` | `ProfileResponseData` | list | no | - `profile_response_data` values: `AssetAssetId`, `AssetProfileId`, `AssetAssetName`, `AssetSerialNumber`, `AssetModelNumber`, `AssetModelName`, `AssetProductSKU`, `AssetPurchaseDate`, `AssetUsageEndDate`, `AssetStatus`, `AssetPrice`, `AssetQuantity`, `AssetDescription`, `AssetAdditionalInformation`, `AssetDataSource`, `OrderOrderId`, `OrderProfileId`, `OrderCustomerEmail`, `OrderCustomerPhone`, `OrderCreatedDate`, `OrderUpdatedDate`, `OrderProcessedDate`, `OrderClosedDate`, `OrderCancelledDate`, `OrderCancelReason`, `OrderName`, `OrderAdditionalInformation`, `OrderGateway`, `OrderStatus`, `OrderStatusCode`, `OrderStatusUrl`, `OrderCreditCardNumber`, `OrderCreditCardCompany`, `OrderFulfillmentStatus`, `OrderTotalPrice`, `OrderTotalTax`, `OrderTotalDiscounts`, `OrderTotalItemsPrice`, `OrderTotalShippingPrice`, `OrderTotalTipReceived`, `OrderCurrency`, `OrderTotalWeight`, `OrderBillingName`, `OrderBillingAddress1`, `OrderBillingAddress2`, `OrderBillingAddress3`, `OrderBillingAddress4`, `OrderBillingCity`, `OrderBillingCounty`, `OrderBillingCountry`, `OrderBillingPostalCode`, `OrderBillingProvince`, `OrderBillingState`, `OrderShippingName`, `OrderShippingAddress1`, `OrderShippingAddress2`, `OrderShippingAddress3`, `OrderShippingAddress4`, `OrderShippingCity`, `OrderShippingCounty`, `OrderShippingCountry`, `OrderShippingPostalCode`, `OrderShippingProvince`, `OrderShippingState`, `CaseCaseId`, `CaseProfileId`, `CaseTitle`, `CaseSummary`, `CaseStatus`, `CaseReason`, `CaseCreatedBy`, `CaseCreatedDate`, `CaseUpdatedDate`, `CaseClosedDate`, `CaseAdditionalInformation`, `CaseDataSource`, or a name matching `^AssetAttributes\.[^.]+$` or `^OrderAttributes\.[^.]+$` or `^CaseAttributes\.[^.]+$` or `^ObjectAttributes\.[^.]+$`. ## GetCalculatedAttributesForCustomerProfile Block `get_calculated_attributes_for_customer_profile`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-getcalculatedattributesforcustomerprofile.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required); `NoneFoundError`. - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | ------------------ | -------- | | `profile_request_data` | `ProfileRequestData` | object | yes | | .`profile_id` | `ProfileId` | string or JSONPath | yes | | `profile_response_data` | `ProfileResponseData` | list | no | - `profile_response_data` values: `CalculatedAttributes._average_hold_time`, `CalculatedAttributes._frequent_caller`, or a name matching `^CalculatedAttributes\.[^.]+$`. ## UpdateCustomerProfile Block `update_customer_profile`. [Action page](https://docs.aws.amazon.com/connect/latest/devguide/interactions-updatecustomerprofile.html). - Legal in: every flow type. - `next`: required. - Error branches: `NoMatchingError` (required). - Conditions: none. | HCL attribute | Flow language key | Value | Required | | ----------------------- | --------------------- | -------------- | -------- | | `profile_request_data` | `ProfileRequestData` | map of strings | no | | `profile_response_data` | `ProfileResponseData` | list | no | - `profile_request_data` keys: `FirstName`, `MiddleName`, `LastName`, `PhoneNumber`, `EmailAddress`, `AccountNumber`, `AdditionalInformation`, `PartyType`, `BusinessName`, `BirthDate`, `Gender`, `MobilePhoneNumber`, `HomePhoneNumber`, `BusinessPhoneNumber`, `BusinessEmailAddress`, `Address1`, `Address2`, `Address3`, `Address4`, `City`, `County`, `Country`, `PostalCode`, `Province`, `State`, `ShippingAddress1`, `ShippingAddress2`, `ShippingAddress3`, `ShippingAddress4`, `ShippingCity`, `ShippingCounty`, `ShippingCountry`, `ShippingPostalCode`, `ShippingProvince`, `ShippingState`, `MailingAddress1`, `MailingAddress2`, `MailingAddress3`, `MailingAddress4`, `MailingCity`, `MailingCounty`, `MailingCountry`, `MailingPostalCode`, `MailingProvince`, `MailingState`, `BillingAddress1`, `BillingAddress2`, `BillingAddress3`, `BillingAddress4`, `BillingCity`, `BillingCounty`, `BillingCountry`, `BillingPostalCode`, `BillingProvince`, `BillingState`, or a name matching `^Attributes\.[^.]+$`. - `profile_response_data` values: `FirstName`, `MiddleName`, `LastName`, `PhoneNumber`, `EmailAddress`, `AccountNumber`, `AdditionalInformation`, `PartyType`, `BusinessName`, `BirthDate`, `Gender`, `MobilePhoneNumber`, `HomePhoneNumber`, `BusinessPhoneNumber`, `BusinessEmailAddress`, `Address1`, `Address2`, `Address3`, `Address4`, `City`, `County`, `Country`, `PostalCode`, `Province`, `State`, `ShippingAddress1`, `ShippingAddress2`, `ShippingAddress3`, `ShippingAddress4`, `ShippingCity`, `ShippingCounty`, `ShippingCountry`, `ShippingPostalCode`, `ShippingProvince`, `ShippingState`, `MailingAddress1`, `MailingAddress2`, `MailingAddress3`, `MailingAddress4`, `MailingCity`, `MailingCounty`, `MailingCountry`, `MailingPostalCode`, `MailingProvince`, `MailingState`, `BillingAddress1`, `BillingAddress2`, `BillingAddress3`, `BillingAddress4`, `BillingCity`, `BillingCounty`, `BillingCountry`, `BillingPostalCode`, `BillingProvince`, `BillingState`, or a name matching `^Attributes\.[^.]+$`.